Inbound/Outbound Teleservices - Special Projects

We excel in complex inbound/outbound call center assignments with extraordinary recruitment, training, scheduling, scripting, programming and performance requirements. The skills and experience of our professionals and the strength of our technology platforms are demonstrated by our continuing success in complex large-scale projects for private and public sector clients.

Representative Experience

New York City 3-1-1

New Yorkers dial 3-1-1 to access all non-emergency City services – the largest citizen service helpline operated by or for any city on earth. We helped New York City design and implement its 3-1-1 service. Today, we process these calls in up to 170 languages 24/7/365 – an average of nearly 10,000 calls per day, every day of the year. We also host portions of the City’s disaster recovery infrastructure. Learn More

The International Commission on Holocaust Era Insurance Claims

With millions of Holocaust era insurance claim beneficiaries located on five continents, we helped ICHEIC design and implement a comprehensive and cost-effective approach to the distribution of insurance proceeds. We also served as the single point of contact for claimants and claims processing with toll-free lines staffed in over 60 different languages 24/7/365. Learn More

More Examples

Capabilities

Repeatable Methodologies and Unparalleled Experience

Our success in similarly complex undertakings makes us a valued partner for private and public sector clients seeking to fulfill their vision of the future today. Learn More

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