Call Center Technologies

Redundant PBXs and IVRs, tightly integrated via a proprietary CTI infrastructure with our IT systems and data warehouse, allow 99%+ uptimes for custom applications, delivering real-time customer data to users 24x7x365.

Our call centers feature more than just PCs and phones - we offer full voice-over IP capability, total CTI integration, digital call recording and highly efficient outbound predictive dialers. No other proxy solicitation firm has King’s depth of experience or diversity of call center technologies and skills. Leveraging these technologies yields significant benefits for clients. For example, our outbound predictive dialing infrastructure allows us to contact more shareholders in less time, while our CTI technology allows our representatives to have the latest data at their fingertips as they communicate with shareholders, in each case, maximizing productivity, while minimizing costs.